Flexible input
Work with structured content or raw MIME messages.
Maail Classify · IntelligencePlanned
Give every message a useful category.
Sort support requests, billing messages and operational updates into the queues your team already uses.
What you can build
Email Classification API for Support & Operations
Route messages with context. Explore the planned capabilities below.
Useful categories
Define the labels that match your support and business workflows.
Spam signals
Separate spam and legitimate-mail evidence from business intent.
Reason codes
Explain a suggested category rather than returning an opaque decision.
Review thresholds
Keep low-confidence results available for a person to decide.
Customer policy
Combine classification with your own allow and deny rules.
Three steps
A workflow your team can follow.
- Submit message content
- Review the category and reasons
- Route or request review
In practice
A support queue that starts in the right place
A billing question receives a category suggestion. Your application assigns the queue, while unclear messages stay in a shared review inbox.
See the support workflowWhat is included in the wider product direction?
Model fallback and customer-specific evaluation support controlled expansion of categories.
Does the classifier automatically reject messages?
Classification supplies a suggested category and supporting signals. Your policy decides whether to route, flag or review; do not make low-confidence classifications automatic rejections.
Can I integrate this product today?
This product scope is planned. Discuss your requirements with us to confirm available components, processing terms and integration timing. The public DNS tools can be used without an account.
Start with the task you want to simplify.
Tell us which messages, systems and decisions need to connect.